Jacqueline Kosecoff, chief executive of Prescription Solutions, a pharmacy benefit management company with more than 10 million customers, says success needs to be measured carefully. I’ve always thought communication was important, but the older I get the more I realize that you cannot communicate enough, and you need to answer people’s questions and their concerns directly. In recent years, if I had to distill what I’m hearing most, it’s the importance of listening and responding to people’s concerns. What feedback do you get from your direct reports that you’ve used in setting your own goals as a manager and a leader?Ī. And I think that helping people to plan a life that includes all that, but perhaps more serially, is a useful discussion. I think oftentimes the fantasy that’s held is that you can do it all you can be a parent, and you can be engaged in the community, and you can be the C.E.O., all at the same time. It’s not just the skill sets that you have, but it’s also the time commitments, the stress you’re going to deal with.Īnd the third is, perhaps you can’t have it all at once. Second, work is not going to get any easier as you get to the top, so be prepared for what it means to take on a particular position. The most common thing is to understand what job you want, because I think that often people want a job and they simply don’t understand what it involves. Are there messages you find yourself repeating to the women you mentor?Ī. And then, after our earnings call, we would hold a little question-and-answer session: What did you not understand during the earnings call? What did you understand? What do you think I meant when I said this? And people throughout the organization, from the board down, came to these classes.
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So we actually had classes, taught by women, for women, on how to become financially literate. So I try to make the mentoring program about the high-performing, high-potential people. Often in a company, the people who are high-maintenance get all the attention, rather than the people who are high-performing and high-potential. I started out without mentors, so I’m acutely aware of the value of a good mentor.
You run mentoring programs for women executives. So creating the metrics up front, and having a discipline of saying, “O.K., this is where we want to go, and if we don’t achieve it it’s O.K., we’ll try in another way to get there,” is very helpful.
And when people become advocates of their project, they change some of those metrics so that they can claim success when perhaps it’s not 100 percent legitimate to do so. And if not, we make sure that we understand where we went wrong, put it into the corporate DNA, so the next project won’t have that flaw.Īnother thing I learned was that when you’re involved in a large development project, projects often morph. And we also measure where we’re not succeeding, and where that happens we ask ourselves, “Can we go back and fix something?” And if so, we do it. RootMetrics rankings are not an endorsement of Verizon.We do two things: We measure where we’re succeeding, and where we succeed we celebrate. Visit /awards for more details.Your experiences may vary. Business Wireless Satisfaction Study of business customers' perceptions with their current wireless carrier. Verizon Wireless received the highest score among small business wireless providers in the J.D. Power 2022 award information, visit /awards for more details.ģ. Network Quality measures customers' satisfaction with their network performance with wireless carriers. Verizon also received the highest number of awards in network quality for the 29th time. Verizon is #1 for Network Quality in the Northeast, West, Southeast, Mid-Atlantic and North Central regions.
Tested with best commercially available smartphones on three national mobile networks across all available network types, excluding C-band.Ģ. Most reliable 5G network based on more first place rankings in RootMetrics' 5G data reliability assessments of 125 metro markets conducted in 1H 2022.
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